Frequently Asked Questions

Data recovery is the process of retrieving lost, damaged, corrupted, or inaccessible data from storage devices such as hard drives, SSDs, USB drives, memory cards, and others.

Data loss can be caused by a variety of factors such as hardware failure, software corruption, human error, virus/malware attacks, natural disasters, power outages, and others.

We can recover a wide range of data types including documents, photos, videos, audio files, emails, databases, and others.

We can service various types of devices including desktops, laptops, servers, external hard drives, RAID arrays, NAS/SAN devices, smartphones, tablets, and others.

The time required to recover data depends on the complexity and severity of the problem, the size and type of the storage device, and the available resources. In some cases, data can be recovered within a few hours while in others it may take several days or weeks. The standard recovery period usually spans 3 to 5 business days, while more severe cases may require 5 to 10 business days for full recovery. In highly unusual scenarios, the recovery process may exceed a duration of 10 days.

We assure our clients of the highest degree of confidentiality and security. Our data recovery equipment is never connected to the internet, and our hard drives are stored in a secure room equipped with a high-quality lock and a monitored alarm system. Additionally, our experts are required to sign a Non-Disclosure Agreement (NDA) to ensure the privacy and confidentiality of your recovered data.

We take pride in reporting a success rate of 97%.

The cost of data recovery varies depending on the type and severity of the problem, the size and type of the storage device, the required resources, and other factors. We provide a free evaluation and a quote before proceeding with the recovery process.

In the context of data recovery, the process of retrieving data can be likened to breaking into a secure vault - the amount of effort required is constant, regardless of the volume of data to be recovered. Typically, data recovery procedures involve extracting a significant portion or all of the data from the device using similar methodologies. Therefore, the quantity of files to be retrieved generally does not factor into our pricing structure, and we do not base our recovery quotations on the number of files. As such, in most cases, the volume of data does not impact the recovery cost.

The cost of data recovery services can vary depending on several factors such as the complexity of the issue, the type of device, the extent of damage to the device, and the amount of data to be recovered. In more severe cases, specialized equipment and techniques may be required to retrieve data, which can increase the cost. Additionally, data recovery is a labor-intensive process that requires the expertise of skilled professionals, which can also contribute to the overall cost. Despite these factors, our company strives to keep our prices as low as possible to benefit our clients. We understand the value of lost data and the importance of recovering it as soon as possible, which is why we aim to provide affordable and efficient data recovery services without compromising on quality.

We currently accept payment via credit cards or e-transfer.

If the data cannot be recovered, we will not charge any fee for the service.

We are pleased to provide a no-cost evaluation process without any obligations attached. Typically, our team can complete the evaluation within 48 hours, and we will inform you of the results along with a quotation.

Yes, our data recovery services come with a "No Data, No Charge" guarantee, ensuring that you only pay if we successfully recover your data.

Upon completion of a successful data recovery procedure, the retrieved information will be provided on a brand-new hard drive. Alternatively, for data sizes under 20GB, clients may opt to receive a download link via email, which contains the restored files.